Returns, Exchanges and Refunds
Returns and Exchange Policy
Due to the nature of "breaking" returns or exchanges will typically not be accepted. However, Pokemon BariBari Japan strives to provide all customers with a positive and personal experience. If you do have any concerns, please contact us through email or Facebook. Contact information can be found here.
If for any reason a break you buy into which is required to fill before opening is not filled in a given amount of time, you will be refunded the full amount of your purchase. You may also be refunded the $5 shipping fee if no packages are sent. You can also request a refund for any unfilled breaks at anytime by contacting us here. Refunds will not be available once breaks are complete and cards are open. Refunds on sealed products may be requested only before the items are shipped. Please note that any refunds on sealed product or on any other product due to user error (such as changing your mind after completing a purchase) may be subject to a small processing fee (approximately 4%).
*A note about shipping
All packages are sent insured (content value only) and tracked. In the case of lost packages or damages goods, proper proceeder will be taken with Japan Post as well as the recipient's local mail carrier (such as USPS) to resolve each case. Once a package leaves Japan, it will be passed onto the national postal service that operates within the recipient's country. We ask for customers cooperation in communicating with these local carries. In the extremely rare case that postal carries can not assist in locating a lost package or provide compensation and if the tracking indicates a package has been delivered, Pokemon BariBari Japan will not be held liable. However, some type of partial compensation may be offered.